In the tourism sector, every detail counts. Yet baggage management remains a recurring sticking point, often overlooked by travel professionals.
Queues, congested journeys, wasted time... These inconveniences damage the customer experience and your brand image.
At Deliverbag, we've turned these logistical constraints into a genuine value-added service. Here are the 5 most frustrating situations for your customers and how we can help you eliminate them.
1. Between check-out and a late flight: a day ruined by luggage
The problem: Your customers leave their hotel or cabin in the morning, but their train or plane doesn't leave until the evening. The result: they're wandering around town with their suitcases, unable to make the most of their last few hours there.
How Deliverbag can help:
We offer a baggage handling directly at the place of stay, with guaranteed delivery to the airport, station or other accommodation. Your customers are completely free of their belongings and can enjoy their day to the full, in complete freedom. It's a discreet service that has a major impact on customer satisfaction.
2. Cruise disembarkation: the interminable wait for luggage
The problem: when disembarking, baggage is often stored in crowded terminals, leading to queues, stress and a negative first impression for the rest of your stay.
How Deliverbag can help:
Our team collects your luggage at the terminal exit (or on board if possible) and transfers them to the desired destination: hotel, lock-up, airport or other. Passengers have nothing to manage and can follow this up with a visit, transfer or check-in.
It's a real added value for cruise operators who want to offer a unique experience. a fluid and differentiating experience.
3. Multi-stop tourist circuits: logistical fatigue
The problem: On itinerant tours, every transfer becomes a chore: carrying suitcases, getting on the coach or train, checking that everything is in order... For both travellers and guides, this becomes a source of stress.
How Deliverbag can help:
We provide inter-stage baggage transfer, completely separate from passenger transport. While your customers move around freely, their suitcases follow their own itinerary, secure, traceable and guaranteed on arrival.
Result: less physical fatigue, greater comfort and a more enjoyable tour. For tour operators, it's a way of optimising logistics and building customer loyalty.
4. Bulky baggage: an obstacle to premium services
The problem: luxury services (transfers in top-of-the-range vehicles, helicopter journeys, upgrades) are often limited by baggage-carrying capacity. The result: compromise or frustration.
How Deliverbag can help:
We offer a delayed or early baggage handling, So your customers can travel light, whatever the nature of the transfer. Whether it's a private flight, an exclusive shuttle or a personalised VIP service, Luggage is transported separately, in complete safety.
It's the ideal solution for streamlining the top-of-the-range experience, without sacrificing comfort or exclusive options.
5. The anxiety of losing luggage in transit or during a stopover
The problem: When changing hotels, cities or airlines, the question of luggage becomes a constant preoccupation. Every stopover is an opportunity to lose a suitcase.
How Deliverbag can help:
Our services include precise monitoring, complete traceability and a dedicated contact in case of need. Our teams are trained to end-to-end baggage management, With professional rigour and comprehensive insurance cover.
It means peace of mind for your customers and peace of mind for you.
Conclusion
Baggage management is no longer a simple “extra”: it's now a "must". quality of customer experience criteria. As a hotelier or tourism operator, offering a service like Deliverbag allows you to :
- Optimising your operations
- Improving satisfaction and loyalty
- Strengthen your premium positioning
Make baggage logistics a driving operational excellence. Your customers will thank you and keep coming back.
