FAQs/
FREQUENTLY ASKED QUESTIONS
1 - THE ORGANIZATION OF MY SERVICE
HOW MUCH IN ADVANCE CAN I RESERVE?
The deliverbag service is available upon reservation up to 24 hours before your departure.
Please contact us by phone or by contact@deliverbag.com for any request within 24 hours of delivery.
I DID NOT RECEIVE THE CONFIRMATION E-MAIL FOR MY RESERVATION
If you do not receive our confirmation e-mail, please check your junk mail/spam and then contact us:
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→ by phone +33 7 67 62 28 60
→ by e-mail : contact@deliverbag.com
HOW TO MODIFY MY RESERVATION ?
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​To submit a modification request or in case of unforeseen circumstances, please contact our sales department as soon as possible:
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→ by phone +33 7 67 62 28 60
→ by e-mail : r.galvani@deliverbag.com
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We will do our best to find the best solution together.
HOW DO I CANCEL MY RESERVATION?
You can cancel your reservation at any time by contacting us:​
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→ by phone +33 7 67 62 28 60
→ by e-mail : contact@deliverbag.com
WHAT ARE THE CANCELLATION FEES FOR A RESERVATION?
Our cancellation policy is as follows:
→ D-30 to d-3 of the service: 30% cancellation fee
→ D-2 to dd of the service: 100% cancellation fee
HOW TO CONTACT DELIVERBAG CUSTOMER SERVICE?
To reach our customer service, you have two options:
→ by phone au +33 7 49 20 02 17
→ by email to the following address: contact@deliverbag.com
2 - THE COURSE OF MY PERFORMANCE
HOW IS MY LUGGAGE PICKED UP AND RETURNED?
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Your deliver(wo)man will come to meet you, all you have to do is entrust him or her with your luggage in return for an electronic signature.
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You will be able to follow your luggage throughout the service thanks to our tracking system. Your deliver(wo)man will hand over your luggage in person or to a third party that you have designated, against an electronic signature.
WHO TAKES CARE OF MY LUGGAGE?
Each piece of luggage is handled by the Deliverbag team in order to ensure the quality and safety of the service.
WHAT DOES THE MONITORING SYSTEM CONSIST OF?
In order to ensure security and quality of service, you have access to the tracking system. You will be notified at each step, from collection to delivery and will be able to follow your luggage in real time via the link that will be sent to you by e-mail.
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To ensure the smooth running and security of each of our services, you will be provided with photo evidence and an electronic signature will be required to end the service.
HOW LONG DOES IT TAKE TO DELIVER MY LUGGAGE?
We deliver your luggage in less than 24 hours in France, except in special cases. For international deliveries, we will do our best to meet your expectations.
SHOULD I NOTIFY YOU IF MY ARRIVAL IS DELAYED OR ADVANCED?
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Yes, please keep us informed:
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→ by phone +33 7 67 62 28 60
→ by e-mail : contact@deliverbag.com
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This will allow us to provide you with quality service.
WHAT DO WE CONSIDER AS LUGGAGE?
The hold luggage is the reference luggage of deliverbag. We also take care of all types of luggage, namely: cabin luggage ⁄ trunk ⁄ sports bag and sports equipment ⁄ briefcase ⁄ satchel ⁄ etc.
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Please feel free to consult us for a customized quote according to the size of your luggage.
WHAT TO DO IN CASE OF A PROBLEM ?
Although we have never encountered any problem (theft, loss, damage, delay...), we are prepared for any eventuality!
Our referent ensures a personalized follow-up for each service by remaining at your disposal at all times and your luggage is insured during all our services.
HOW TO CONTACT MY DELIVER(WO)MAN?
Before each service, we give you the contact of your deliver(wo)man so that you can communicate directly with him if needed.
IS MY LUGGAGE INSURED?
Yes !
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For each of our services and for each piece of luggage taken in charge, our luggage and civil liability insurance are included in the price.
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For more information, please consult our general sales conditions.
WHAT HAPPENS IF MY BAGGAGE IS DAMAGED ?
Your luggage is insured from the moment you pick it up until it is returned. You can report any damage to your deliver(wo)man upon return.
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For more information, please consult our general sales conditions.
WHAT DO I RISK IF A PROHIBITED PRODUCT IS IN MY LUGGAGE?
The sending of a product prohibited by deliverbag's general terms and conditions of sale may result in the destruction of the baggage by the competent authorities and the immediate termination of our service.
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You are also criminally responsible for the applicable sanctions in force and for any physical or material damage that your baggage/goods may cause during the deliverbag service.
Before each shipment, please make sure that your luggage does not contain any of the goods listed in our general terms and conditions of sale. This list is not exhaustive, so before entrusting your luggage to deliverbag, always make sure that it does not present any general danger or contain any illegal items.
CAN DELIVERBAG REFUSE TO ACCEPT MY BAGGAGE?
Yes !
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Our deliver(wo)man can refuse to take your luggage if it appears "suspicious".
3 - OTHER QUESTIONS
WHAT ARE THE OPENING HOURS OF DELIVERBAG?
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The deliverbag services (delivery, deposit and delivery) are available 24 hours a day, 7 days a week, everywhere in France.
IS IT POSSIBLE TO PARTNER WITH DELIVERBAG?
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Yes !
For any partnership request, please contact the communication department at the following address: p.condat@deliverbag.com.
We will contact you as soon as possible so that we can collaborate in the best possible way.