Deliverbag is an online platform that connects independent couriers with customers who need to send or receive parcels quickly and efficiently. We offer a flexible and customised delivery solution to meet all your needs.
Our platform is easy to use. You can create an account, submit a delivery request with details of your parcel and your destination. The available couriers will be notified, and you can choose the one that best suits your needs.
YOU CAN TAKE ADVANTAGE OF OUR LUGGAGE SERVICES IN THE FOLLOWING FRENCH CITIES:
Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Montpellier, Strasbourg, Bordeaux, Lille, Rennes, Reims, Toulon, Saint-Étienne, Le Havre, Grenoble, Dijon, Angers, Nîmes, Aix-en-Provence, Tours, Annecy, Perpignan, Metz, Orléans, Caen, Nancy, Cannes... and more!
OUR LUGGAGE DELIVERY AND TRANSFER SERVICES ARE ALSO AVAILABLE IN THE FOLLOWING COUNTRIES:
Italy, UK, Netherlands, Switzerland, Belgium, Luxembourg, Spain, Portugal, Andorra...
DON'T HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS!
Deliverbag services (porterage, consignee and delivery) are available 24 hours a day, 7 days a week, anywhere in France.
Yes! For all partnership requests, please contact our communications department at contact@Deliverbag.com. We’ll get back to you as soon as possible.
The deliverbag delivery service is available on reservation up to 24 hours before your departure.
Please contact us by telephone or e-mail booking@deliverbag.com for all requests within 24 hours of delivery.
If you do not receive our confirmation e-mail, please check your junk/spam folder and then contact us:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com
To submit a request for modification or in the event of unforeseen circumstances, please contact our sales department as soon as possible:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com.
We will do our utmost to find the best possible solution together.
You can cancel your booking at any time by contacting us:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com
Our cancellation policy is as follows:
→ D-30 to D-3 of the service : 30% cancellation fee
→ D-2 to DD of the service : 100% cancellation fee
There are two ways of contacting our Customer Service department:
→ by phone at +33.1.87.66.38.66
→ by email at contact@deliverbag.com
Your deliver(wo)man will come to meet you, and all you have to do is hand over or collect your luggage in return for an electronic signature.
You can also track your baggage throughout the service thanks to our tracking system. Your deliver(wo)man will hand over your baggage in person or to a third party designated by you, against an electronic signature.
Each item of luggage is handled by the Deliverbag team to ensure the quality and safety of the service.
In the interests of security and service quality, you have access to the service tracking system. You’ll be notified at every stage, from collection to delivery, and can track your luggage in real time via a link sent to you by e-mail.
To ensure the smooth running and security of each of our services, you will be provided with photo proof and an electronic signature will be required to end the service.
We deliver your luggage within 24 hours in metropolitan France, except in special cases. For international deliveries, we will do our utmost to meet your expectations.
Yes, Please keep us informed:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at : contact@deliverbag.com
This will enable us to provide you with quality service.
Hold baggage is deliverbag’s standard baggage item. We also handle all types of luggage, including :
Don't hesitate to contact us for a personalised quote based on the size of your luggage.
Although we have never had a problem(theft, loss, damage, delay...), we're ready for any eventuality!
Our referent ensures a personalized follow-up for each service, remaining at your entire disposal at all times, and your luggage is insured during all our services.
Before each service, we provide you with your deliver(wo)man’s contact details so that you can communicate directly with him/her if necessary.
Yes, we follow strict security protocols to ensure the safety and integrity of your baggage throughout the collection, transport and delivery process.
If there is a delay, we will contact you immediately to inform you of the situation. We always endeavour to keep to the agreed timetable, but unforeseen circumstances can sometimes cause slight delays.
Yes !
Our luggage and third-party liability insurance is included in the price of all our services and for each item of luggage taken in charge.
For further information, please consult our terms and conditions.
Your luggage is insured from pick-up to drop-off. You have the option of report any damage to your deliver(wo)man on return.
For further information, please consult our terms and conditions.
Yes, we can deliver your luggage to any address you choose, whether it's a hotel, airport, conference centre or other destination. We adapt to your specific needs.
Yes, we can transport oversized luggage and special equipment such as sports equipment. Please contact us beforehand to arrange the details.
We follow rigorous protocols, including unique labeling for each bag, real-time tracking and strict security measures during baggage collection, transport and delivery.
Sending prohibited products may result in :
Before sending any baggage, please check that it does not contain any prohibited products (see our General Terms and Conditions).
Yes! A courier can refuse suspect baggage or does not comply with our conditions of carriage.
Delivery rates vary according to several criteria:
A precise quotation will be sent to you before your order is confirmed.
We accept :
Yes, an invoice is available for each delivery via your Deliverbag account.
Visit our “Become a courier" to find out how to apply and what documents are required.
Working with Deliverbag offers you :
To create an account, click on “Create my account” on our website and follow the registration instructions.
If you’ve forgotten your password, click on “Forgot your password?” on the login page and follow the instructions to reset it.
If you have any further questions, please contact us on +33.1.87.66.38.66 or contact@deliverbag.com.
