. Deliverbag offers a luggage logistics service for groups: delivery, porterage, and storage during events and tourist tours.
Provide details about your event or tour: pick-up and drop-off locations, times, number of bags, and any special information. Deliverbag will then organize baggage delivery, portage, or storage for your group.
Provide details about your event or tour (location, times, number of bags)Deliverbag then organizes the delivery, transport, or storage of luggage for your group.
You can take advantage of our luggage services in the following French cities:
Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Montpellier, Strasbourg, Bordeaux, Lille, Rennes, Reims, Toulon, Saint-Étienne, Le Havre, Grenoble, Dijon, Angers, Nîmes, Aix-en-Provence, Tours, Annecy, Perpignan, Metz, Orléans, Caen, Nancy, Cannes... and more!
Our luggage delivery and transfer services are also available in the following countries:
Italy, UK, Netherlands, Switzerland, Belgium, Luxembourg, Spain, Portugal, Andorra...
Don't hesitate to contact us if you have any questions!
Deliverbag services (porterage, storage and delivery) are available 24 hours a day, 7 days a week, throughout France and Europe.
Yes, for all partnership requests, please contact the communications department at the following address contact@deliverbag.com. We will respond as soon as possible.
The deliverbag delivery service is available on reservation up to 24 hours before your departure.
Please contact us by telephone or e-mail. booking@deliverbag.com for any request less than 24 hours before delivery.
If you do not receive our confirmation e-mail, please check your junk/spam folder and then contact us:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com
To submit a request for modification or in the event of unforeseen circumstances, please contact our sales department as soon as possible:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com.
We will do our utmost to find the best possible solution together.
You can cancel your booking at any time by contacting us:
→ by telephone at +33.1.87.66.38.66
→ by e-mail at: booking@deliverbag.com
Our cancellation policy is as follows:
→ D-30 to D-3 of the service : 50% de frais d’annulation
→ D-2 to DD of the service : 100% cancellation fee
There are two ways of contacting our Customer Service department:
→ by phone at +33.1.87.66.38.66
→ by email at contact@deliverbag.com
Your deliver(wo)man will come to meet you, and all you have to do is hand over or collect your luggage in return for an electronic signature.
You can also track your baggage throughout the service thanks to our tracking system. Your deliver(wo)man will hand over your luggage in person or to a third party designated by you, against an electronic signature.
Each item of luggage is handled by the Deliverbag team to ensure the quality and safety of the service.
In the interests of security and service quality, you have access to the service tracking system. You’ll be notified at every stage, from collection to delivery, and can track your luggage in real time via a link sent to you by e-mail.
To ensure the smooth running and security of each of our services, you will be provided with photo proof and an electronic signature will be required to end the service.
We deliver your luggage within 24 hours in metropolitan France, except in special cases. For international deliveries, we will do our utmost to meet your expectations.
Yes, Please keep us informed:
→ by telephone on +33.1.87.66.38.66
→ by e-mail to the following address contact@deliverbag.com
This will enable us to provide you with quality service.
Hold baggage is deliverbag’s standard baggage item. We also handle all types of luggage, including :
Don't hesitate to contact us for a personalised quote based on the size of your luggage.
Although we have never had a problem (theft, loss, damage, delay...), we're ready for any eventuality!
Our referent ensures a personalized follow-up for each service, remaining at your entire disposal at all times, and your luggage is insured during all our services.
Before each service, we provide you with your deliver(wo)man’s contact details so that you can communicate directly with him/her if necessary.
Yes, we follow strict security protocols to ensure the safety and integrity of your baggage throughout the collection, transport and delivery process.
If there is a delay, we will contact you immediately to inform you of the situation. We always endeavour to keep to the agreed timetable, but unforeseen circumstances can sometimes cause slight delays.
Yes !
Our luggage and third-party liability insurance is included in the price of all our services and for each item of luggage taken in charge.
For further information, please consult our terms and conditions.
Your luggage is insured from pick-up to drop-off. You have the option of report any damage to your deliver(wo)man on return.
For further information, please consult our terms and conditions.
Yes, we can deliver your luggage to any address of your choice, whether it's a hotel, airport, conference centre, or other destination. We adapt to your specific needs.
Yes, we can transport oversized luggage and special equipment such as sports equipment. Please contact us beforehand to arrange the details.
We follow rigorous protocols, including unique labeling for each bag, real-time tracking and strict security measures during luggage collection, transport and delivery.
Sending prohibited products may result in :
Before sending any luggage, please check that it does not contain any prohibited products (see our General Terms and Conditions).
Yes! A courier can refuse suspect luggage or does not comply with our conditions of carriage.
The rates for our services depend on several factors:
The distance between the pick-up and delivery locations
The number of items of luggage and the type of service (delivery, porterage or storage)
The schedule and specific requirements of your event or tour
A customised quotation will be communicated to you before your request is confirmed.
We accept the following payment methods :
Bank transfer
Secure online payment via payment link
Payment details will be provided upon confirmation of your booking.
Yes, an invoice is available for each delivery via your Deliverbag account.
Go to the footer of the website, section “Registration”, to find out the conditions and documents required.
Working with Deliverbag offers you :
To create an account, click on “Create my account” on our website and follow the registration instructions.
If you have forgotten your password, click on «Forgot your password?» Follow the instructions to reset it.
If you have any further questions, please contact us on +33.1.87.66.38.66 or contact@deliverbag.com.
