{"id":1000,"date":"2025-03-21T09:28:10","date_gmt":"2025-03-21T08:28:10","guid":{"rendered":"https:\/\/www.deliverbag.com\/?page_id=1000"},"modified":"2026-05-26T16:11:00","modified_gmt":"2026-05-26T14:11:00","slug":"rgpd","status":"publish","type":"page","link":"https:\/\/www.deliverbag.com\/en\/rgpd\/","title":{"rendered":"RGPD"},"content":{"rendered":"
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RGPD<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When you use deliverbag, you entrust us with your personal data. We are committed to honouring your trust. That's why we start by helping you understand our privacy practices.<\/p>

This statement describes the personal data (\u00abdata\u00bb) we collect, how we use and share it, and your choices in relation to it. You are advised to read this document and the privacy statement, which outlines the main points of our privacy practices and provides summaries of the data we collect and how we use it.<\/p>

The data controller is :
DELIVERBAG,
67 rue Saint-Jacques,
75005 Paris - France
Email :\u00a0privacy@deliverbag.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Presentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A. Scope of application<\/h3>

This declaration applies to users of the application and the website.<\/p>

This statement explains how deliverbag collects and uses data. It applies to all deliverbag users in the European Union. This statement applies specifically to the following users.<\/p>

  • Deliver(wo)men :\u00a0<\/b>People who provide baggage handling services via deliverbag platforms.<\/li>
  • Corporate customers :\u00a0<\/b>Companies that use deliverbag services for their staff, visitors or other stakeholders.<\/li>
  • Other parties involved:\u00a0<\/b>People who provide data in various capacities related to deliverbag services.<\/li><\/ul>

    This statement also governs other data collection by DELIVERBAG in connection with its services. We may also collect the contact details of persons who manage and use the accounts of\u00a0\u00abCompany Customer\u00bb<\/span>, as well as the details of people who start, but do not complete, their application to become\u00a0\u00abDeliver(wo)man\u00bb<\/span>.All persons subject to this declaration are hereinafter referred to as\u00a0\u00abUsers\u00bb<\/span>.<\/p>

    Our privacy practices are subject to the laws applicable in the areas where we offer our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    3. Collection and use of data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    A. Data collected by deliverbag<\/h3>

    Deliverbag collects data:<\/p>

    • Supplied by users to deliverbag ;<\/li>
    • Created during the use of our services ;<\/li>
    • From other sources.<\/li><\/ul>

      Deliverbag collects the following data from these sources:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      1. Data supplied by Deliver(wo)men\u00ab<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      This includes your account information:<\/p>

      • Name<\/li>
      • First name<\/li>
      • Photo<\/li>
      • SIRET number<\/li>
      • Postal address<\/li>
      • Telephone<\/li>
      • E-mail address<\/li>
      • IBAN\/BIC<\/li>
      • Identity document (national identity card, passport or driving licence)<\/li>
      • Newsletter subscription<\/li>
      • Sponsorship information<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        2. Data created during use of our services by Deliver(wo)men\u00ab<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        These include :<\/p>

        • Name<\/li>
        • First name<\/li>
        • Photo<\/li>
        • Geolocation<\/li>
        • Arrival time at mission location<\/li>
        • Number of bags<\/li>
        • Photos of the mobile device<\/li>
        • Departure time from the mission location<\/li>
        • Customer signature<\/li>
        • Deliver(wo)man's signature<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          3. Data supplied by \u00abBusiness Customers\u00bb<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          These include :<\/p>

          • Company name<\/li>
          • SIRET number<\/li>
          • Contact name<\/li>
          • Role of the contact within the company<\/li>
          • Postal address<\/li>
          • Telephone<\/li>
          • E-mail address<\/li>
          • Newsletter subscription<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            B. Use of data<\/h3>

            Deliverbag uses data to offer users convenient and reliable products and services (delivery and other services). We also use data to:<\/p>

            • To improve the safety and security of our services and users; ;<\/li>
            • For customer support ;<\/li>
            • For research and development; ;<\/li>
            • To enable users to communicate with each other ;<\/li>
            • For marketing and advertising; ;<\/li>
            • To send non-promotional communications to users; ;<\/li>
            • As part of legal proceedings.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              1. Providing our services<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Deliverbag uses data to provide, personalise, maintain and improve its services.<\/p>

              • This includes the use of data for the following purposes:<\/li>
              • Create and update accounts; ;<\/li>
              • The use of location data ;<\/li>
              • Activation of functions involving data sharing.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                2. Guarantee safety, protection against fraud and security.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                We use data to promote the security and integrity of our services and our users.<\/p>

                These include :<\/p>

                Verification of user accounts, identity and compliance with security requirements.<\/p>

                To carry out this verification, we process users' profile photos, photographs and official identity numbers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                3. Work on research and development.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                We use data for analysis, machine learning, product development, research and testing. This enables us to offer services that are more convenient and easier to use, as well as being safer and more secure. We are also able to develop new services and new functionalities.<\/p>

                Deliverbag carries out the above activities where they are necessary to serve its legitimate interests in improving its services and functionalities or developing new services and functionalities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                4. Send non-promotional communications.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                Deliverbag may use the data to send surveys and other communications that are not intended to promote its services or products or those of its partners. We may also send users communications about elections, votes, referenda and other political processes in connection with our services.<\/p>

                Deliverbag carries out the above activities where they are necessary to comply with the terms of its agreements with users, or to serve its legitimate interests and those of its users in informing users about events that may impact their use of deliverbag services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                5. Comply with legal requirements and legal proceedings.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                We use data to investigate or process claims or disputes related to the use of the deliverbag services, to comply with applicable laws, regulations, licenses or operating agreements, or to comply with legal process or a request from a government entity, including law enforcement.<\/p>

                Deliverbag performs the above activities where they are necessary to serve its legitimate interests in investigating and handling complaints and disputes related to the use of its services and features, or where such activities are required to meet applicable legal requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                C. Cookies and third-party technologies<\/h3>

                Deliverbag uses cookies and other identification technologies on the application and website for the purposes described in this statement, and in deliverbag's Cookie Statement.<\/p>

                Cookies are small text files that are stored in web browsers or devices by websites, applications, online media and advertisements. Deliverbag uses cookies and similar technologies for purposes such as:<\/p>

                User authentication ;
                Saving user preferences and settings ;
                Evaluating the popularity of content ;
                Improving and measuring the effectiveness of advertising campaigns; ;
                Analysis of trends and website traffic, and an overall understanding of the online behaviour and interests of people who interact with our services.
                We may also allow third parties to provide audience measurement and analysis services on our behalf, to serve ads on our behalf on the Internet or for other companies' products and services in our applications, and to track and report on the performance of those ads. These companies may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to access our website and other websites and online services.<\/p>

                To find out more about the use of cookies and other technologies described in this section, please consult our Cookie Statement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                D. Data retention and deletion<\/h3>

                Deliverbag retains user data for as long as necessary for the purposes described above. Users can request deletion of their account via the deliverbag application and website.<\/p>

                Deliverbag retains user data for as long as necessary for the purposes described above, depending on the type of data, the category of user to which it relates, the purposes for which we collected it and how long we retain the data after the request to delete an account for the purposes described below.<\/p>

                For example, we keep data :<\/p>

                • For the life of the user's account if this data is necessary to provide our services; ;<\/li>
                • For 7 years if necessary to comply with tax requirements ;<\/li>
                • For defined periods if necessary for security or fraud prevention purposes; ;<\/li><\/ul>

                  Users can request the deletion of their account at any time in the Privacy menus of the deliverbag application or on the deliverbag website.
                  After the request for account deletion if necessary for purposes of security, safety, fraud prevention or compliance with legal requirements, or because of problems with the user's account (such as unpaid credit, or an unresolved claim or dispute).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  1. Introduction Lorsque vous utilisez deliverbag, vous nous confiez vos donn\u00e9es personnelles. Nous nous engageons \u00e0 faire honneur \u00e0 votre confiance. Dans cette optique, nous commen\u00e7ons par vous aider \u00e0 comprendre nos pratiques en mati\u00e8re de confidentialit\u00e9. Cette d\u00e9claration d\u00e9crit les donn\u00e9es personnelles (\u00ab donn\u00e9es \u00bb) que nous recueillons, comment nous les utilisons et les […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1000","page","type-page","status-publish","hentry"],"yoast_head":"\nRGPD | Deliverbag<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la politique RGPD de Deliverbag : collecte, usage et protection de vos donn\u00e9es personnelles, ainsi que vos droits en mati\u00e8re de confidentialit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deliverbag.com\/en\/rgpd\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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