GDPR/

GENERAL  DATA

PROTECTION  REGULATION

 

1/ INTRODUCTION 

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We attach particular importance to the protection of your personal data in order to comply with the privacy policy defined by the General Data Protection Regulation (GDPR), therefore, your personal data is kept secure and used with care.  

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The information on this page is intended to: 

 

→ Give you visibility into the personal data and information we collect

→ Inform you about the use we make of this data 

→ To inform you about your rights regarding the management, access and rectification of this data, as well as its retention and deletion.

 

Using and/or accessing https://www.deliverbag.com implies acceptance of our privacy policy as soon as you continue to browse our website.

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The person in charge of the data processing is : 

DELIVERBAG,

67 rue Saint-Jacques,

75005 Paris - France 

Email : privacy@deliverbag.com

 

2/  THE INFORMATION COLLECTED 

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A.  PERSONAL DATA 
 

In order to benefit from Deliverbag's luggage management solutions, you are required to provide us with information, some of which is likely to identify you, i.e. your personal data.

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This is particularly the case when you contact us, whether by telephone, e-mail or any other means of communication. Thus, information such as your name, first name, address(es), details of operations carried out on our platform, details of your visits to our website, are all data that we keep carefully and securely in order to be able to respond to the various controls of the CNIL or accounting and financial.

 

B.  NAVIGATION DATA 

 

During each of your visits to our website, we may collect, in accordance with applicable law and with your consent, information automatically.

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This information concerns the media on which you use our services or the networks from which you access our services: IP addresses, connection data, types and versions of Internet browsers. It also includes information about your visit to our website or application, such as the URLs of the pages you visit, the content you access or view, the search terms you use, download errors, and the length of time you spend viewing our pages.

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Among the technologies we use to collect this data, we use cookies (for more information please refer to our cookie policy).

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3/ HOW THE DATA COLLECTED IS USED 

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The data that we collect, process and store allows us to identify you and to offer you our services. We only collect data that enables us to carry out the service you have requested. Under no circumstances do we sell your personal information to third parties. 

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In addition, we seek assurances from service providers acting as data suppliers that they will comply with the rules set forth in the GDPR.

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A.  HOW DO WE USE THE DATA WE COLLECT? 

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The following is a comprehensive list of the purposes for which we collect your personal data and how we use it.

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→ CUSTOMER COMMUNICATIONS
To send information and information related to the use of our services, to inform you of news and changes to our service or booking terms.

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→ COMMUNICATIONS FROM DELIVERBAG

Deliverbag may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Deliverbag may also use this information to promote and administer contests and sweepstakes, award associated prizes, and deliver targeted advertisements and content to users regarding our services and those of our business partners.

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→ MARKETING MESSAGES
To send you, in accordance with applicable legal provisions and with your consent where required by law, advertising and/or promotional messages or to advise and suggest additional services/options and news that may be of interest to you. The collection of your data allows us to adapt our messages according to the user profile and to analyze the quality and effectiveness of our advertising messages.

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→ CUSTOMER SERVICE AND SUPPORT
To exchange with you in the context of service provision: various information, questions about your order, potential dissatisfactions.

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→ LEGAL PROCEEDINGS AND LEGAL REQUIREMENTS

We may use the information we collect to investigate or respond to claims and/or disputes regarding your use of the Deliverbag Services, or to respond to requests from regulatory agencies or government entities, or in connection with administrative investigations.

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→ RESEARCH AND DEVELOPMENT
To analyze, detect and improve the quality and security of our service, to develop new features, to provide you with enhancements and to expand our range of services.

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→ COMMUNICATIONS FOR THE PROPER PERFORMANCE OF THE SERVICE.
Deliverbag uses the information collected to enable communication between employees. For example, Deliverbag may call or text a customer regarding their order to confirm the pick-up location, drop-off location or in case of delays.

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B.  DATA RETENTION PERIOD 

 

Deliverbag keeps Personal Data for no longer than is necessary for the purposes for which it was collected.

In determining the appropriate retention period, account is taken of the amount, nature and sensitivity of the personal data, the purposes for which we process it and the possibility of achieving those purposes by other means.  

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Deliverbag deletes or anonymizes this information in accordance with applicable laws. We remind you that the collection of your personal data serves exclusively for the proper execution of the Deliverbag services in order to best satisfy our customers.

 

4/  RIGHT OF ACCESS TO YOUR DATA 

 

As explained above (III.), in addition to enabling the service to be performed properly, this data allows us to generate invoices, send you communications, provide you with assistance, or improve the service we offer you.

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Deliverbag provides you with the means to control the information we collect. For example, you can choose to unsubscribe from our various newsletters or marketing and promotional communications at any time by simply clicking on the unsubscribe links at the bottom of each communication.

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A single unsubscription is sufficient to no longer receive any of our communications. You may also at any time request Deliverbag to provide you with a copy of your personal and navigational data, to explain their meaning, to correct them or to delete them.

To exercise any of these rights, you may write directly to: privacy@deliverbag.com

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5/  INFORMATION & MODIFICATION 

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We reserve the right to modify this data protection undertaking in accordance with applicable regulatory requirements.

We will inform you of any significant changes, such as any changes to the current purposes of processing or the possible addition of further purposes of processing.

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6/ COOKIE POLICY 

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A. DEFINITION OF A COOKIE 

 
A cookie is a text file deposited on the Internet user's browser by the server of the visited site or possibly by a third party server. The cookie makes it possible to identify and recognize a visitor during his navigation on a website thanks to a unique identifier. Within the computer, cookies are administered by the browser. No personal data is transmitted in a cookie (name, first name, email address...).

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B. INFORMATION ON THE COLLECTION 

The use of cookies by our website mainly allows us to evaluate the general use of the website by Internet users, to authenticate users, to establish the popularity of a content, to analyze the traffic of the site as well as the effectiveness of advertising campaigns and to understand the behaviors of our users as well as their interests for our services.

For example, we measure the frequency of visits to certain pages of the site. This is done in order to improve the quality of our website.

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C. COOKIES ISSUED BY DELIVERBAG 

Cookies related to the use of our website: These are strictly necessary or related to the functionality and are essential to the use of the website. These cookies will allow you to use the basic features, to navigate between the different pages.

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D. COOKIES FROM THIRD PARTIES 

These are cookies that are not deposited by Deliverbag, but by third party companies. They are however validated by Deliverbag. These cookies are mainly intended to understand and analyze the behavior of Internet users within our website and to allow us to personalize the advertising offers that our partners can send you.

Analytics, performance and audience measurement cookies: These cookies generate anonymous data that allows us to analyze the performance of our website, detect problems and study behavior in order to improve the experience of our users. Deliverbag uses Google Analytics and Google Ads.

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E. OPPOSITION TO THE USE OF COOKIES 

You can accept or refuse certain cookies by setting your browser. In this way, it is possible for you:

 

→ to systematically save all cookies ;

→ to configure your browser so that it allows you to accept or refuse the cookies that are regularly proposed to you on each of the sites you visit: 

→ to prevent Google Analytics from tracking you on all websites, see https://tools.google.com/dlpage/gaoptout.

→ to systematically refuse all cookies. In this case, Deliverbag declines all responsibility for possible malfunctions or difficulty in using certain features.

 

If you have any questions about our cookie use policy, you can contact: privacy@deliverbag.com